Ring incident

Live Video Freezing on Spotlight Cam Pro

Notice Resolved View vendor source →

Ring experienced a notice incident on December 16, 2022, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2022, 04:31 PM UTC
Resolved
Dec 16, 2022, 11:49 PM UTC
Duration
7h 18m
Detected by Pingoru
Dec 16, 2022, 04:31 PM UTC

Update timeline

  1. investigating Dec 16, 2022, 04:31 PM UTC

    Some neighbors may experience freezing video in the app when viewing live video on the Spotlight Cam Pro. Recordings will function normally and no video footage will be lost.

  2. resolved Dec 16, 2022, 11:49 PM UTC

    This incident has been resolved by a backend fix.