Ring experienced a major incident on June 13, 2023 affecting Doorbells and Alexa and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
DoorbellsAlexaRing iOS AppRing.comIndoor CamsRing Android AppVideo On DemandOutdoor CamsNeighborsStored Video Recordings
Update timeline
- investigating Jun 13, 2023, 07:57 PM UTC
We are currently experiencing an issue with an upstream provider causing multiple outages in our services. We are working to resolve this issue as soon as possible. This disruption is effecting our Customer Support team's phone and chat capabilities.
- investigating Jun 13, 2023, 08:00 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2023, 08:55 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 13, 2023, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2023, 11:04 PM UTC
This incident has been resolved