Ring incident

Major Systems Outage

Critical Resolved View vendor source →

Ring experienced a critical incident on July 28, 2023 affecting Doorbells and Alexa and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 09:48 PM UTC
Resolved
Jul 28, 2023, 11:57 PM UTC
Duration
2h 9m
Detected by Pingoru
Jul 28, 2023, 09:48 PM UTC

Affected components

DoorbellsAlexaRing iOS AppIndoor CamsRing Android AppVideo On DemandOutdoor CamsNeighborsSecurity SystemsSmart Lighting

Update timeline

  1. investigating Jul 28, 2023, 09:48 PM UTC

    We are investigating reports that some Neighbors are unable to load the Ring app.

  2. monitoring Jul 28, 2023, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 28, 2023, 11:22 PM UTC

    We are seeing improvements across the board, but some services may still be experiencing degraded performance.

  4. resolved Jul 28, 2023, 11:57 PM UTC

    This incident has been resolved.