Ring incident

Some Ring Devices May Appear Offline

Major Resolved View vendor source →

Ring experienced a major incident on September 14, 2023 affecting Ring.com and Video On Demand and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2023, 08:12 PM UTC
Resolved
Sep 14, 2023, 09:24 PM UTC
Duration
1h 12m
Detected by Pingoru
Sep 14, 2023, 08:12 PM UTC

Affected components

Ring.comVideo On DemandStored Video Recordings

Update timeline

  1. investigating Sep 14, 2023, 08:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 14, 2023, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2023, 09:24 PM UTC

    This incident has been resolved.