Ring incident

Live Video Failures

Major Resolved View vendor source →

Ring experienced a major incident on September 15, 2023 affecting Video On Demand, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2023, 12:05 AM UTC
Resolved
Sep 15, 2023, 01:36 AM UTC
Duration
1h 31m
Detected by Pingoru
Sep 15, 2023, 12:05 AM UTC

Affected components

Video On Demand

Update timeline

  1. investigating Sep 15, 2023, 12:05 AM UTC

    We are investigating reports that some Neighbors are unable to load live video services.

  2. identified Sep 15, 2023, 01:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 15, 2023, 01:36 AM UTC

    This incident has been resolved.