Ring incident

Preview Thumbnail in Event History Not Loading

Minor Resolved View vendor source →

Ring experienced a minor incident on September 16, 2023 affecting Ring iOS App and Ring Android App, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2023, 02:00 PM UTC
Resolved
Sep 18, 2023, 01:10 AM UTC
Duration
1d 11h
Detected by Pingoru
Sep 16, 2023, 02:00 PM UTC

Affected components

Ring iOS AppRing Android App

Update timeline

  1. identified Sep 16, 2023, 07:11 PM UTC

    We have identified an issue causing some neighbors to be unable to load the preview thumbnail of the Event History section of the Ring app. We are working on a fix.

  2. monitoring Sep 16, 2023, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2023, 01:10 AM UTC

    This incident has been resolved.