Ring incident

Live View Failure with Ring Edge Enabled Devices

Notice Resolved View vendor source →

Ring experienced a notice incident on March 26, 2024 affecting Video On Demand, lasting 18h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 11:06 PM UTC
Resolved
Mar 27, 2024, 06:01 PM UTC
Duration
18h 54m
Detected by Pingoru
Mar 26, 2024, 11:06 PM UTC

Affected components

Video On Demand

Update timeline

  1. investigating Mar 26, 2024, 11:06 PM UTC

    We are investigating reports that some Neighbors are unable to load live video services for devices with Ring Edge enabled.

  2. monitoring Mar 27, 2024, 02:17 AM UTC

    A partial fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2024, 06:01 PM UTC

    This incident has been resolved.