Ring incident

Customer Service Line Temporarily Unavailable

Major Resolved View vendor source →

Ring experienced a major incident on May 15, 2024, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 03:07 AM UTC
Resolved
May 15, 2024, 04:10 AM UTC
Duration
1h 3m
Detected by Pingoru
May 15, 2024, 03:07 AM UTC

Update timeline

  1. investigating May 15, 2024, 03:07 AM UTC

    Some neighbors may be unable to contact Ring Customer Support by telephone. We are investigating and working to resolve this issue as soon as possible.

  2. identified May 15, 2024, 03:17 AM UTC

    The issue has been identified.

  3. identified May 15, 2024, 03:38 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 15, 2024, 04:10 AM UTC

    This incident has been resolved.