Ring incident

OTP Not Being Received

Critical Resolved View vendor source →

Ring experienced a critical incident on July 7, 2024 affecting Ring iOS App and Ring Android App and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2024, 05:25 PM UTC
Resolved
Jul 07, 2024, 09:42 PM UTC
Duration
4h 17m
Detected by Pingoru
Jul 07, 2024, 05:25 PM UTC

Affected components

Ring iOS AppRing Android AppNeighbors

Update timeline

  1. investigating Jul 07, 2024, 05:25 PM UTC

    We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.

  2. resolved Jul 07, 2024, 09:42 PM UTC

    This incident has been resolved.