Ring incident

Live View Failure and Devices Reporting Offline

Minor Resolved View vendor source →

Ring experienced a minor incident on July 9, 2024 affecting Doorbells and Video On Demand and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2024, 07:26 PM UTC
Resolved
Jul 09, 2024, 09:29 PM UTC
Duration
2h 3m
Detected by Pingoru
Jul 09, 2024, 07:26 PM UTC

Affected components

DoorbellsVideo On DemandOutdoor CamsSecurity SystemsAccess Control

Update timeline

  1. investigating Jul 09, 2024, 07:26 PM UTC

    We are currently investigating an issue causing live view failures and device offline statuses.

  2. monitoring Jul 09, 2024, 07:57 PM UTC

    Update: Live View functionality should now be restored and some devices may also now begin to report as online.

  3. resolved Jul 09, 2024, 09:29 PM UTC

    This incident has been resolved.