Ring incident

Multiple System Outage

Critical Resolved View vendor source →

Ring experienced a critical incident on July 30, 2024 affecting Alexa and Ring.com and 1 more component, lasting 6h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 10:40 PM UTC
Resolved
Jul 31, 2024, 05:20 AM UTC
Duration
6h 40m
Detected by Pingoru
Jul 30, 2024, 10:40 PM UTC

Affected components

AlexaRing.comVideo On DemandStored Video Recordings

Update timeline

  1. identified Jul 30, 2024, 10:40 PM UTC

    We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, Device Setup, etc.

  2. monitoring Jul 31, 2024, 02:21 AM UTC

    A fix has been implemented and many of our services are starting to see recovery, we are monitoring the results.

  3. monitoring Jul 31, 2024, 02:24 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 31, 2024, 05:20 AM UTC

    This incident has been resolved.