Ricoh experienced a major incident on August 13, 2024 affecting Device Management UI (EU), lasting 15h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Device Management UI (EU)
Update timeline
- investigating Aug 13, 2024, 02:26 PM UTC
We are receiving alerts indicating possible failure on our device management cloud environment. We are investigating the issue. Updates will follow on this channel.
- identified Aug 14, 2024, 06:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 14, 2024, 06:10 AM UTC
The incident has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience.