Ricoh experienced a major incident on December 12, 2024 affecting Device Management UI (EU), lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Device Management UI (EU)
Update timeline
- investigating Dec 12, 2024, 03:02 AM UTC
We are receiving alerts indicating possible failure on our device management cloud environment. We are investigating the issue. Updates will follow on this channel.
- resolved Dec 12, 2024, 03:23 AM UTC
The incident has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience.