Ricoh experienced a notice incident on June 27, 2025 affecting Device Management UI (EU), lasting 22h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 27, 2025, 08:40 AM UTC
We had received alerts indicating the possible failure on our device management cloud environment. The issue has already been restored. We will continue to investigate the root cause in the coming days.
- postmortem Jul 04, 2025, 07:49 AM UTC
**Incident Summary:** We have identified an issue with the Device Management \(DM\) Portal UI, causing slow performance and timeouts. **Root Cause:** The root cause of this issue was referred a large number of records when viewing the activity log increased memory usage and made the browser connection unstable. **Resolution:** As a temporary solution, eliminated the reference to tables that were consuming a lot of memory and improved error handling. **Related problem:** Jun 16, 2025 - 09:42 UTC [https://cloudstream.status.ricoh.com/incidents/k4njq8r8bvz4](https://cloudstream.status.ricoh.com/incidents/k4njq8r8bvz4) Jun 18, 2025 - 15:44 UTC [https://cloudstream.status.ricoh.com/incidents/jm5sxbw58r1z](https://cloudstream.status.ricoh.com/incidents/jm5sxbw58r1z) Jun 23, 2025 - 16:56 UTC [https://cloudstream.status.ricoh.com/incidents/16ngdnwfqnxq](https://cloudstream.status.ricoh.com/incidents/16ngdnwfqnxq) Jun 24, 2025 - 00:11 UTC [https://cloudstream.status.ricoh.com/incidents/7w2475z0hp68](https://cloudstream.status.ricoh.com/incidents/7w2475z0hp68) Jun 25, 2025 - 10:48 UTC [https://cloudstream.status.ricoh.com/incidents/r0tkpgg32hf4](https://cloudstream.status.ricoh.com/incidents/r0tkpgg32hf4) Jun 26, 2025 - 10:12 UTC [https://cloudstream.status.ricoh.com/incidents/6t86zqr2w25w](https://cloudstream.status.ricoh.com/incidents/6t86zqr2w25w) Jun 27, 2025 - 08:40 UTC [https://cloudstream.status.ricoh.com/incidents/vwy37c4gtzrc](https://cloudstream.status.ricoh.com/incidents/vwy37c4gtzrc)