Ricoh experienced a major incident on October 31, 2025 affecting Device Management UI (EU), lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 31, 2025, 07:04 AM UTC
We're experiencing an elevated level of timeout errors and are currently looking into the issue. Updates will follow on this channel. Incident Summary: We have identified an issue that is causing communication with the application to become unstable. As a result, some users may experience delays or failures when trying to connect or use certain features. Root Cause: The issue has been traced to a temporary overload in the system’s communication capacity. This overload is making it difficult to establish or maintain stable connections. Resolution: We are currently working to reduce communication load and improve system stability.
- investigating Nov 04, 2025, 08:52 AM UTC
Planned Action: We will make urgent changes to internal system communication only in the EU environment to resolve the communication capacity issue. Please note that this urgent maintenance may cause a service outage lasting up to 1 hour, scheduled between 1:00 AM and 3:00 AM UTC on November 7. This outage will affect EU environments only. We apologize for the short notice, as this is an unplanned maintenance activity. Thank you for your understanding and cooperation.
- resolved Nov 07, 2025, 03:00 AM UTC
The issue has been resolved. The services in the EU environment are operating normally.