Ricoh experienced a critical incident on June 9, 2026 affecting Device Management UI (CA), lasting 17h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 09, 2026, 07:35 AM UTC
An issue occurred for approximately 10 minutes during which the DeviceManagement top page was inaccessible. The cause has been identified, and we are currently working on a permanent fix. The issue has now been resolved, and we will continue to monitor the situation. Thank you for your understanding.
- resolved Jun 10, 2026, 01:05 AM UTC
The root cause of this issue has been identified; however, a permanent fix is still in progress. No recurrence or significant impact has been observed to date, and given the sustained stability over a certain period, this incident will now be closed. We will continue working toward a permanent resolution. Thank you for your understanding and cooperation.