Ricoh experienced a major incident on May 31, 2026 affecting Device Management UI (EU), lasting 15d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2026, 11:22 AM UTC
We're experiencing an elevated level of timeout errors and are currently looking into the issue. Updates will follow on this channel.
- identified Jun 01, 2026, 02:58 AM UTC
We have identified the cause of this issue. We are currently working on mitigation and recovery.
- identified Jun 01, 2026, 08:01 AM UTC
The impact has been mitigated through a workaround. We will continue to monitor the situation while working on a permanent fix.
- monitoring Jun 02, 2026, 02:09 PM UTC
While the root cause of the issue has not yet been fully determined, a workaround has been implemented, and the issue has not been observed since its application. As the system has remained stable with no impact observed, the status has been moved to Monitoring. We will continue to closely monitor the system and conduct further investigation, including detailed analysis of the underlying cause to prevent recurrence. Further updates will be provided as necessary. Thank you for your understanding.
- resolved Jun 16, 2026, 06:35 AM UTC
The impact of this issue is no longer being observed, and service has remained stable for a sustained period. This incident is considered resolved and is now closed. Permanent corrective actions are still in progress. We will continue working to prevent recurrence.