Ricoh incident

[EU] LDAP Authentication Issue

Minor Ongoing View vendor source →

Ricoh is currently experiencing a minor incident affecting Device Management UI (EU), which began 1d ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 06:53 AM UTC
Resolved
Ongoing
Duration
● 1d 4h
Detected by Pingoru
Oct 20, 2026, 06:53 AM UTC

Affected components

Device Management UI (EU)

Update timeline

  1. investigating Oct 20, 2026, 06:53 AM UTC

    We are currently investigating an issue affecting LDAP authentication in the EU environment. Some customers may be unable to log in using LDAP authentication. Our engineering team is working to restore the affected authentication services and investigate the underlying cause. We will provide further updates as more information becomes available.