Ribbon Health incident

API Outage

Critical Resolved View vendor source →

Ribbon Health experienced a critical incident on September 12, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2021, 10:30 AM UTC
Resolved
Sep 12, 2021, 10:30 AM UTC
Duration
—
Detected by Pingoru
Sep 12, 2021, 10:30 AM UTC

Update timeline

  1. resolved Oct 14, 2021, 08:37 PM UTC

    Our API had an outage due to an AWS hardware issue on our ElastiCache primary instance. AWS auto-switched to a different instance but there was an issue with how our API was configured to use this non-primary instance. As a result, API requests were failing and throwing a 500 server error. We have sinced fixed this by addressing the issues with our AWS configuration.