Ribbon Health had 4 outages in the last 2 years totaling 4h 1m of downtime — averaging 0.2 incidents per month.
There were 4 Ribbon Health outages since July 19, 2024 totaling 4h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
We experienced brief incidents and periods of latency in our Providers endpoint this morning and are monitoring.
This incident has been resolved.
An outage was reported impacting the API service from 3:00 AM to 5:10 AM. Users experienced difficulty in making requests, leading to failed responses during this period. The issue has been resolved, and we are closely monitoring the situation to ensure continued stability.
Yesterday, between 10 AM and 5 PM ET, we experienced intermittent latency spikes affecting a portion of our customers. The issue has been resolved, and we are closely monitoring the situation to ensure continued stability. We apologize for any inconvenience this may have caused.
We experienced an API outage from 4:07 PM to 4:14 PM ET today on our providers, condition cost estimates, and treatment endpoints. Full API functionality has been restored and there are no outstanding errors or latency issues. We sincerely apologize for the inconvenience this may cause your workflow. If you are continuing to experience issues, please reach out to [email protected].