Ribbon Health incident

API Outage

Critical Resolved View vendor source →

Ribbon Health experienced a critical incident on October 5, 2021 affecting Provider Search and Editing Providers, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2021, 08:16 PM UTC
Resolved
Oct 05, 2021, 08:28 PM UTC
Duration
11m
Detected by Pingoru
Oct 05, 2021, 08:16 PM UTC

Affected components

Provider SearchEditing Providers

Update timeline

  1. monitoring Nov 03, 2021, 04:34 PM UTC

    Our API is experiencing an outage.

  2. resolved Nov 03, 2021, 04:35 PM UTC

    We have resolved the issue. This issue occured because a broadly used database table experienced unusually high latency due a migration bug, causing timeouts of our API.