Ribbon Health incident

Eligibility/Deductible - Intermittent Issues

Minor Resolved View vendor source →

Ribbon Health experienced a minor incident on February 23, 2022, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2022, 02:29 PM UTC
Resolved
Feb 23, 2022, 06:24 PM UTC
Duration
3h 55m
Detected by Pingoru
Feb 23, 2022, 02:29 PM UTC

Update timeline

  1. monitoring Feb 23, 2022, 02:29 PM UTC

    Our clearinghouse, Change Healthcare, is experiencing intermittent errors with processing eligibility transactions. The issue has been escalated.

  2. resolved Feb 23, 2022, 06:24 PM UTC

    This incident has been resolved. Eligibility transactions should be processing as expected now.