Ribbon Health experienced a critical incident on March 3, 2022, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 03, 2022, 05:39 AM UTC
Our clearinghouse partner, Change Healthcare, is experiencing an outage on Eligibility processing. Unfortunately, our Deductible Endpoint will also be down until their processing is back up. We will monitor and update on the situation as we have more information.
- resolved Mar 03, 2022, 01:02 PM UTC
This incident has been resolved.