Ribbon Health incident

Deductible Check (powered by Change Healthcare) - Intermittent Processing Issues

Major Resolved View vendor source →

Ribbon Health experienced a major incident on April 25, 2022, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2022, 05:48 PM UTC
Resolved
Apr 25, 2022, 09:01 PM UTC
Duration
3h 12m
Detected by Pingoru
Apr 25, 2022, 05:48 PM UTC

Update timeline

  1. monitoring Apr 25, 2022, 05:48 PM UTC

    Please note this message does not affect customers who have migrated to our Eligibility Check endpoint powered by pVerify. Our clearinghouse partner for our Deductible Check endpoint, Change Healthcare, is experiencing intermittent processing issues. We will monitor and share updates as this issue gets resolved.

  2. resolved Apr 25, 2022, 09:01 PM UTC

    This incident has been resolved.