Ribbon Health experienced a minor incident on September 18, 2023 affecting Provider Search and Locations Search and 1 more component, lasting 6h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 07:02 PM UTC
We are experiencing an outage to our Providers and Clinical Areas endpoints. We are actively investigating and will be providing updates within the next hour.
- investigating Sep 18, 2023, 07:11 PM UTC
On early investigation, we have identified the issue as a broader AWS outage. We are working to resolve this and will share updates as soon as possible.
- investigating Sep 18, 2023, 07:14 PM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2023, 07:18 PM UTC
We have seen partial restoration in service from AWS with a few remaining intermittent issues.
- identified Sep 18, 2023, 07:28 PM UTC
We have confirmed the root cause of this incident is an AWS outage at several US Server locations. We have seen a partial restoration of connectivity and will continue to provide updates here.
- monitoring Sep 18, 2023, 07:47 PM UTC
We are seeing a return to expected performance across endpoints. We will continue to monitor and provide updates here if performance degrades again.
- resolved Sep 19, 2023, 01:48 AM UTC
At this time, our monitoring indicates that Ribbon's systems are performing as expected. We will continue to monitor for updates of the incident with our cloud hosting provider, AWS.