Ribbon Health incident

Outage of Ribbon API/FCA Editing Capabilities (PUT/POST/DELETE Requests)

Critical Resolved View vendor source →

Ribbon Health experienced a critical incident on October 3, 2022 affecting Editing Providers and Editing Locations, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2022, 07:04 PM UTC
Resolved
Oct 03, 2022, 07:10 PM UTC
Duration
6m
Detected by Pingoru
Oct 03, 2022, 07:04 PM UTC

Affected components

Editing ProvidersEditing Locations

Update timeline

  1. identified Oct 03, 2022, 07:04 PM UTC

    Ribbon is currently experiencing a technical issue with our API infrastructure that is preventing data editing via the API and Find Care App (FCA). Ribbon APIs and FCA are only functioning in a read-only capacity; therefore, any data edits made via the API and FCA (PUT/POST/DELETE requests) will not be successful at this time. We currently do not have an estimated time for resolution; however, the API and FCA are currently live and functional for any read-only (GET) calls.

  2. monitoring Oct 03, 2022, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2022, 07:10 PM UTC

    This incident has been resolved.