Ribbon Health incident

Full API Outage (Latency Spike)

Notice Resolved View vendor source →

Ribbon Health experienced a notice incident on February 24, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2023, 04:08 PM UTC
Resolved
Feb 23, 2023, 10:03 PM UTC
Duration
—
Detected by Pingoru
Feb 24, 2023, 04:08 PM UTC

Update timeline

  1. resolved Feb 24, 2023, 04:08 PM UTC

    We experienced high latency in the APIs underlying infrastructure, resulting in customer API requests to time out. The underlying issue has since been resolved - API functionality was mostly restored at approximately 5:13 PM ET on 2/23/2023, but there may have been some intermittent failures for an additional ~20 minutes.