Ribbon Health experienced a notice incident on June 6, 2024 affecting Provider Search and Locations Search, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Provider SearchLocations Search
Update timeline
- resolved Jun 06, 2024, 04:24 PM UTC
We discovered a partial outage impacting a small subset of customers early in the morning of 6/6/24. The outage specifically impacted API calls using the location_insurance_ids or insurance_ids parameters. This has been resolved and all endpoints are functioning for all customers again. If you are continuing to experience issues, please reach out to [email protected].