Ribbon Health experienced a notice incident on January 31, 2025 affecting Provider Search and Locations Search and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Provider SearchLocations SearchSpecialtiesEditing ProvidersEditing LocationsInsurancesEligibility Check (powered by pVerify)Clinical AreasProcedure Cost EstimateConditions
Update timeline
- resolved Jan 31, 2025, 01:42 PM UTC
An outage was reported impacting the API service from 3:00 AM to 5:10 AM. Users experienced difficulty in making requests, leading to failed responses during this period. The issue has been resolved, and we are closely monitoring the situation to ensure continued stability.