Rho experienced a critical incident on August 1, 2023 affecting Web Application and Mobile Application and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationMobile ApplicationCorporate CardsNotifications
Update timeline
- investigating Aug 01, 2023, 03:26 PM UTC
Users are unable to load the Rho application or use Rho cards. We are actively investigating.
- monitoring Aug 01, 2023, 03:30 PM UTC
All systems have recovered; however we are actively monitoring all systems and will post more information once we confirm a root cause.
- resolved Aug 01, 2023, 06:01 PM UTC
All Rho Services have fully recovered and we expect no further disruption. The incident was caused by connection issues between our cloud services.