Rho experienced a major incident on September 1, 2023 affecting Corporate Cards, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Corporate Cards
Update timeline
- identified Sep 01, 2023, 07:03 PM UTC
We are seeing a high decline rate. We are working with our card issuing partner to resolve as soon as possible.
- identified Sep 01, 2023, 07:29 PM UTC
Our card partner has identified the issue and is working on a fix.
- monitoring Sep 01, 2023, 07:30 PM UTC
Our issuing partner has confirmed this issue is resolved. The Rho team is continuing to monitor.
- monitoring Sep 01, 2023, 07:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2023, 07:52 PM UTC
Our card partner has confirmed this issue is resolved. Any previously declined transactions are safe to retry at this time.