RFPIO incident

Some customers are experiencing degraded performance with Past-Project Search Engine in US-POD4

Minor Resolved View vendor source →

RFPIO experienced a minor incident on August 5, 2024 affecting US Pod4, lasting 21h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2024, 02:16 AM UTC
Resolved
Aug 06, 2024, 12:00 AM UTC
Duration
21h 44m
Detected by Pingoru
Aug 05, 2024, 02:16 AM UTC

Affected components

US Pod4

Update timeline

  1. investigating Aug 05, 2024, 09:01 PM UTC

    Past-Project Search Engine are running degraded performance for some customers. We are currently investigating and monitoring the services. Issue started at 2024-08-05T21:01:15.846Z

  2. identified Aug 05, 2024, 09:01 PM UTC

    A disruption in one of our services has caused degraded performance issues for some customers.We have identified the affected service and are actively working to restore it.

  3. monitoring Aug 05, 2024, 09:02 PM UTC

    The service is currently stable and performing as expected. We continue to monitor performance and implement enhancements for optimal service delivery.

  4. resolved Aug 05, 2024, 09:02 PM UTC

    The incident has been resolved and service is fully restored. Incident resolved at 2024-08-05T21:02:16.793+00:00Z