Rezdy Outage History

Rezdy had 6 outages in the last 2 years totaling 123h 39m of downtime — averaging 0.2 incidents per month.

There were 6 Rezdy outages since January 8, 2025 totaling 123h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rezdy.com

Major January 19, 2026

Receiving reports of intermittent slowdown

Detected by Pingoru: Jan 19, 2026, 08:32 PM UTC
Resolved: Jan 20, 2026, 01:08 PM UTC
Duration: 16h 35m

Affected: Rezdy Website [rezdy.com]Rezdy App LoginAnalytics & Reporting

Timeline · 6 updates

investigating Jan 19, 2026, 08:32 PM UTC

We are aware of reports of intermittent performance slowdowns on the Rezdy platform and are actively investigating the issue.
monitoring Jan 19, 2026, 09:10 PM UTC

We have rolled back to a prior version and are actively monitoring the Rezdy platform for stability.
monitoring Jan 19, 2026, 09:36 PM UTC

We are seeing signs of performance improvement on the Rezdy platform and are continuing to monitor closely.
monitoring Jan 19, 2026, 10:03 PM UTC

We continue to observe improved performance on the Rezdy platform and are monitoring to ensure ongoing stability.
monitoring Jan 19, 2026, 10:19 PM UTC

The Rezdy platform is currently stable, and we are continuing to monitor for any further issues.
resolved Jan 20, 2026, 01:08 PM UTC

The issue has been resolved, and platform performance has returned to normal. We will continue to monitor.

Read the full incident report →

Notice August 8, 2025

Email Deliverability Issue

Detected by Pingoru: Aug 08, 2025, 11:43 AM UTC
Resolved: Aug 08, 2025, 12:08 PM UTC
Duration: 25m

Affected: Rezdy emailing

Timeline · 2 updates

investigating Aug 08, 2025, 11:43 AM UTC

We are investigating an issue with our email provider, preventing all emails from Rezdy to be sent. We apologise for the inconvenience caused. We are working closely with our email provider to resolve the issue ASAP.
resolved Aug 08, 2025, 12:08 PM UTC

We're marking the issue with emailing service as resolved. If you notice any issues with your email deliverability, please reach out to our customer care. We apologise for any inconvenience caused.

Read the full incident report →

Critical May 14, 2025

Rezdy reports are currently unavailable

Detected by Pingoru: May 14, 2025, 01:43 AM UTC
Resolved: May 14, 2025, 02:51 AM UTC
Duration: 1h 7m

Affected: Analytics & Reporting

Timeline · 4 updates

investigating May 14, 2025, 01:43 AM UTC

Rezdy reports are currently unavailable, our team is working on this as a priority and will provide an update as soon as possible.
investigating May 14, 2025, 01:45 AM UTC

We are continuing to investigate this issue.
monitoring May 14, 2025, 02:30 AM UTC

A fix has been implemented and our team is monitoring.
resolved May 14, 2025, 02:51 AM UTC

Due to an error within a 3rd party package integration our reporting suite encountered an unexpected error. Application is fully operational and reports are available and functioning as per normal. We apologise for any inconvenience caused.

Read the full incident report →

Notice April 10, 2025

Email deliverability issue

Detected by Pingoru: Apr 10, 2025, 09:41 PM UTC
Resolved: Apr 11, 2025, 07:10 AM UTC
Duration: 9h 28m

Timeline · 3 updates

identified Apr 10, 2025, 09:41 PM UTC

We have identified an issue with our email provider, preventing all emails from Rezdy to be sent. We apologise for the inconvenience caused. We are working closely with our email provider to resolve the issue ASAP.
monitoring Apr 11, 2025, 06:34 AM UTC

The issue with our email provider has been resolved and our team is working on resending emails that might be affected.
resolved Apr 11, 2025, 07:10 AM UTC

After monitoring the issue we're closing the incident off. Please reach out to our customer care team if you have any issues. We apologise for any inconvenience caused.

Read the full incident report →

Notice March 27, 2025

SMS Deliverability in the United States and Canada

Detected by Pingoru: Mar 27, 2025, 05:28 AM UTC
Resolved: Mar 30, 2025, 10:12 PM UTC
Duration: 3d 16h

Affected: SMS number

Timeline · 2 updates

identified Mar 27, 2025, 05:28 AM UTC

We're aware of an issue affecting deliverability of SMS in the United States and Canada. Our team is actively working on resolution with our 3rd party provider. We apologise for any inconvenience caused.
resolved Mar 30, 2025, 10:12 PM UTC

The issue with our 3rd party provider has been resolved. We apologise for any inconvenience caused.

Read the full incident report →

Notice January 8, 2025

Email sending platform issues

Detected by Pingoru: Jan 08, 2025, 01:09 AM UTC
Resolved: Jan 08, 2025, 08:27 AM UTC
Duration: 7h 17m

Timeline · 3 updates

identified Jan 08, 2025, 01:09 AM UTC

We have received reports of some customers emails not sending, this is a result of blockages in our email sending platform. Engineering are aware of the incident and are currently working on a resolution with our email service provider.
identified Jan 08, 2025, 06:03 AM UTC

We are still experiencing outages with our email provider, but have made significant progress towards resolving this issue. Our team is working closely with the provider to resolve the issue promptly. Communication will be provided once services have been restored.
resolved Jan 08, 2025, 08:27 AM UTC

We have resolved the blockage issue with our email provider that was affecting the service. Email functionality has now been fully restored and our team will continue to monitor the situation to ensure email stability across the platform.

Read the full incident report →