RevSpring incident

Arrived Degraded Performance - delayed access to registration

Minor Resolved View vendor source →

RevSpring experienced a minor incident on September 22, 2024 affecting Talksoft Appointment Reminders and Talksoft Arrived and Forms, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2024, 12:49 PM UTC
Resolved
Sep 22, 2024, 06:19 PM UTC
Duration
5h 29m
Detected by Pingoru
Sep 22, 2024, 12:49 PM UTC

Affected components

Talksoft Appointment RemindersTalksoft Arrived and Forms

Update timeline

  1. investigating Sep 22, 2024, 12:49 PM UTC

    We are currently investigating the issue.

  2. identified Sep 22, 2024, 01:13 PM UTC

    Team identified a misconfigured ETL setting.

  3. monitoring Sep 22, 2024, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2024, 06:19 PM UTC

    This incident has been resolved.