RevSpring experienced a major incident on October 1, 2024 affecting PersonaPay and eVokePay, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2024, 01:36 PM UTC
Approximately half of our production sites for PersonaPay are failing to load. Users are unable to login in these instances. The team is working on the issue and expects it to resolve soon.
- identified Oct 01, 2024, 01:46 PM UTC
The problem has been narrowed to 18 customer portals. Consumers are unable to login, but CSR logins are successful. We expect resolution soon.
- monitoring Oct 01, 2024, 01:55 PM UTC
As of 9:51am (EST) the issue has been resolved, and we are monitoring.
- resolved Oct 01, 2024, 03:08 PM UTC
This incident has been resolved. Final determination is 18 customer facing portals were impacted. Root cause details will be shared separately by Account Management or the portal support team. We apologize for the disruption.