RevSpring incident

Maintenance Created Downtime for Maestro FTP and myEasyView and mySecureBill

Notice Resolved View vendor source →

RevSpring experienced a notice incident on October 12, 2024 affecting MySecureBill and Maestro Platform (Arden Hills, MN and Nashville, TN), lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2024, 09:56 AM UTC
Resolved
Oct 12, 2024, 09:56 AM UTC
Duration
—
Detected by Pingoru
Oct 12, 2024, 09:56 AM UTC

Affected components

MySecureBillMaestro Platform (Arden Hills, MN and Nashville, TN)

Update timeline

  1. resolved Oct 12, 2024, 09:56 AM UTC

    This morning, 10/12, we experienced complications while performing routine maintenance to the Maestro environment. The FTP site was unavailable from 1:00am - 3:00am CST and any files attempting transfer to the site during this timeframe would have failed. myEasyView and mySecureBill were also intermittently unavailable during the same time. Consumer and customer service payments may have been impacted; however, historically, we see fewer than 40 consumer payments during this time of night. We apologize for this issue! Please look for any failed file transfers that may have occurred. The FTP site and myEasyView and mySecureBill are fully operational and we expect no further issues this weekend.