RevSpring incident

SFTP timeouts for some customers on the PRES/Oaks Print Platform

Minor Resolved View vendor source →

RevSpring experienced a minor incident on February 17, 2025 affecting PRES Platform (Oaks, PA), lasting 10d 19h. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2025, 07:50 PM UTC
Resolved
Feb 28, 2025, 03:02 PM UTC
Duration
10d 19h
Detected by Pingoru
Feb 17, 2025, 07:50 PM UTC

Affected components

PRES Platform (Oaks, PA)

Update timeline

  1. identified Feb 17, 2025, 07:50 PM UTC

    Some customers are experiencing timeouts for FTP file transfers to our PRES/Oaks print platform. We are implementing a change to the FTP site at 5:30pm ET to improve performance. Maintenance is expected to last 30 minutes, and while the FTP site will still be available, it will be operating with less resources. Please monitor all file transfers to RevSpring to confirm successful transfers.

  2. monitoring Feb 18, 2025, 01:19 PM UTC

    A fix has been implemented and we are monitoring results today as file transfers to RevSpring are at their peak during business hours.

  3. resolved Feb 28, 2025, 03:02 PM UTC

    This incident has been resolved.