RevSpring experienced a minor incident on March 17, 2025 affecting PersonaPay and eVokePay and Talksoft Appointment Reminders and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
PersonaPay and eVokePayTalksoft Appointment RemindersTalksoft Arrived and Forms
Update timeline
- identified Mar 17, 2025, 06:48 PM UTC
We have identified degradation in our portal and users may be having trouble logging in or accessing certain pages or features. We are investigating the issue and expect to resolve it momentarily.
- identified Mar 17, 2025, 07:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 17, 2025, 07:29 PM UTC
After implementing some changes, we are seeing improvements but the portals have not yet stabilized. We are continuing to monitor and will update progress.
- monitoring Mar 17, 2025, 07:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2025, 07:59 PM UTC
This incident has been resolved.