RevSpring incident

File Management tab in PersonaPay and eVokePay temporarily unavailable

Minor Resolved View vendor source →

RevSpring experienced a minor incident on April 7, 2025 affecting PersonaPay and eVokePay, lasting 22h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 05:28 PM UTC
Resolved
Apr 08, 2025, 04:14 PM UTC
Duration
22h 45m
Detected by Pingoru
Apr 07, 2025, 05:28 PM UTC

Affected components

PersonaPay and eVokePay

Update timeline

  1. identified Apr 07, 2025, 05:28 PM UTC

    We have identified an issue impacting the file management tab in PersonaPay and eVokePay. This only impacts customer support staff and is not patient or consumer facing. Currently, no reports can be ran from the user interface, however RevSpring employees can access all reports. Until resolved, if a customer needs a report exported, RevSpring staff will facilitate. A fix is not yet scheduled. Contact a support team member for assistance or create a ticket at https://revspringinc.atlassian.net/servicedesk/customer/portal/3.

  2. resolved Apr 08, 2025, 04:14 PM UTC

    This incident has been resolved.