RevSpring experienced a major incident on September 17, 2024 affecting PersonaPay and eVokePay, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
PersonaPay and eVokePay
Update timeline
- identified Sep 17, 2024, 04:28 PM UTC
We have identified degradation in our portal and users may be having trouble logging in or accessing certain pages or features. We are investigating the issue and expect to resolve it momentarily.
- monitoring Sep 17, 2024, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2024, 06:38 PM UTC
This incident has been resolved.