RevSpring incident

Maestro connectivity problems for some customers

Major Resolved View vendor source →

RevSpring experienced a major incident on October 25, 2024 affecting MySecureBill and Maestro Platform (Arden Hills, MN and Nashville, TN), lasting 4d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 03:50 PM UTC
Resolved
Oct 30, 2024, 02:13 PM UTC
Duration
4d 22h
Detected by Pingoru
Oct 25, 2024, 03:50 PM UTC

Affected components

MySecureBillMaestro Platform (Arden Hills, MN and Nashville, TN)

Update timeline

  1. identified Oct 25, 2024, 03:50 PM UTC

    A connectivity issue has been found in our datacenter that is preventing some Maestro client sites from being reached. Those sites are the FTP sites for file transfers, myEasyView and mySecureBill. At this time, only a small group of clients are impacted. We are working with our provider to resolve the issue. Update to be provided within 1 hour.

  2. monitoring Oct 25, 2024, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2024, 02:13 PM UTC

    This issue was contained to 15 clients and was resolved on 10/25/2024.