RevSpring experienced a major incident on February 17, 2025 affecting PersonaPay and eVokePay, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
PersonaPay and eVokePay
Update timeline
- identified Feb 17, 2025, 07:54 PM UTC
We are currently investigating a PersonaPay performance issue which requires server restarts. Consumers and CSRs may not be able to access the site. We will update when the site stabilizes.
- identified Feb 17, 2025, 08:57 PM UTC
We are still troubleshooting, and while performance has improved overall, some users are still experiencing slowness, while others are not able to login or navigate pages.
- resolved Feb 17, 2025, 09:37 PM UTC
This incident has been resolved and we apologize for the disruption.