RevSpring incident
PersonaPay, eVokePay, Arrived Performance Issue
RevSpring experienced a major incident on March 24, 2025 affecting PersonaPay and eVokePay and Talksoft Arrived and Forms, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2025, 07:17 PM UTC
We are investigating an issue with PersonaPay that is impacting payments. Upon login, search results and navigation are slower than normal and some users have been unable to make a payment. The team is actively investigating and updates will follow.
- investigating Mar 24, 2025, 08:13 PM UTC
We are still experiencing production issues with PersonaPay, eVokePay, and Arrived, and are deploying changes to address it. Updates will continue to be posted as the situation changes.
- investigating Mar 24, 2025, 09:02 PM UTC
We have reverted to a previous version of the PersonaPay and eVokePay portal to address stability, but are not yet stable in production. Some users are unable to login or receiving errors navigating the portals.
- monitoring Mar 24, 2025, 10:10 PM UTC
The PersonaPay rollback has been implemented and we are monitoring it closely. With this update in place, you must clear your browser cache and cookies to avoid encountering further portal errors. Users should be able to login, search, and take payments successfully once your browser cache has been cleared.
- resolved Mar 24, 2025, 11:25 PM UTC
The rollback was successful, and this incident is resolved. We sincerely apologize for these performance issues.