RevSpring incident

Performance Degradation - End to End Portal

Notice Resolved View vendor source →

RevSpring experienced a notice incident on April 23, 2025 affecting PRES Platform (Oaks, PA), lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 02:12 PM UTC
Resolved
Apr 23, 2025, 08:33 PM UTC
Duration
6h 20m
Detected by Pingoru
Apr 23, 2025, 02:12 PM UTC

Affected components

PRES Platform (Oaks, PA)

Update timeline

  1. investigating Apr 23, 2025, 02:12 PM UTC

    We are currently investigating an issue affecting our End-to-End Portal and Approvals site. While customers can still access the portal, some may experience delays in file postings to the Approvals section and in status updates within the End-to-End system.

  2. monitoring Apr 23, 2025, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2025, 08:33 PM UTC

    This issue is resolved and we will continue to monitor.