RevOps experienced a critical incident on November 18, 2021 affecting RevOps Console and RevOps API, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2021, 01:02 AM UTC
RevOps is currently investigating increased 500 Internal Server Errors with the RevOps console. Our team will provide updates when possible.
- identified Nov 18, 2021, 01:25 AM UTC
Our team has identified the root cause of the issue and is working on mitigation. Further updates will be provided when possible.
- identified Nov 18, 2021, 01:57 AM UTC
Our team is continuing to work on mitigating this issue.
- monitoring Nov 18, 2021, 02:57 AM UTC
A fix has been implemented and we are starting to see services recover. We are continuing to monitor the situation and will post further updates as the systems recover.
- resolved Nov 18, 2021, 03:17 AM UTC
The fix has been implemented and all services have returned to normal. Our engineering team will continue to monitor our alerting systems as always. If you have any questions or issues please contact [email protected] or reach out via Slack Connect if you have premium support.