RevOps experienced a minor incident on December 7, 2021 affecting RevOps Console and RevOps API, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:30 PM UTC
RevOps is investigating elevated alerts related to DocX to PDF generation and API performance. Our team is continuing to investigate and will provide updates when possible. Users are still able to access the platform and there is no impact to reviewing, editing, or signing deals.
- identified Dec 07, 2021, 04:54 PM UTC
We have identified that an external service provider is impacting the availability of certain external service providers. We are tracking the status of these providers and investigating ways to improve service functionality.
- identified Dec 07, 2021, 05:32 PM UTC
DocX to PDF generation services have been restored. We are continuing to monitor API performance.
- identified Dec 07, 2021, 06:28 PM UTC
API performance is being restored and there is limited impact to our customers at this time. Our team will continue to monitor the issue.
- resolved Dec 07, 2021, 07:45 PM UTC
All services have been restored and monitors are reporting healthy and operational.