RevOps experienced a minor incident on January 19, 2022 affecting RevOps Console, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 19, 2022, 09:04 PM UTC
We are currently investigating this issue.
- investigating Jan 19, 2022, 09:07 PM UTC
We're investigating an issue with high load time when creating and editing deals in our application.
- investigating Jan 19, 2022, 09:47 PM UTC
We are still investigating an issue with occasionally high load time when creating deals.
- identified Jan 19, 2022, 10:18 PM UTC
We identified an issue that causes high load time when creating deals. A subset of customers that use Feature Flags on SKUs and Variables are impacted.
- monitoring Jan 19, 2022, 11:14 PM UTC
A fix has been implemented to minimize the high load time of creating deals. We will be monitoring this issue over the next 24 hours.
- monitoring Jan 20, 2022, 03:24 AM UTC
We have restored normal performance in deal editing for customers using Feature Flags on SKUs and Variables. We will be introducing additional improvements over the next few days to enhance and prevent further challenges for users.
- resolved Jan 20, 2022, 03:24 AM UTC
This incident has been resolved.