RevOps experienced a critical incident on May 24, 2022 affecting DocuSign Integration, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2022, 07:17 PM UTC
We are currently investigating errors related to DocuSign esigning. We will provide further updates when possible.
- identified May 24, 2022, 07:25 PM UTC
We have identified the source of the issue and have moved into esignature maintenance mode. We will continue to provide updates where possible while we work with DocuSign to resolve the issue.
- identified May 24, 2022, 07:33 PM UTC
DocuSign has confirmed the incident and has updated https://status.docusign.com/. We will continue to monitor and regenerate any failed envelopes once DocuSign recovers. If you have any questions, please contact [email protected] or via Slack Connect.
- identified May 24, 2022, 11:24 PM UTC
DocuSign's esigning is up and running again. We are working on recovering our system and will have it working at full capacity shortly.
- identified May 24, 2022, 11:49 PM UTC
All impacted esignature deals have been regenerated, and all services have been restored.
- resolved May 24, 2022, 11:50 PM UTC
This incident has been resolved.