RevOps experienced a major incident on July 12, 2022 affecting RevOps API, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2022, 04:35 AM UTC
RevOps has identified an issue accessing certain API endpoints. We have identified the root cause and are working to resolve the issue. The current impact includes: - External API requests to vault.revops.io will timeout - A limited set of pages including accounts, invoices, and plans are not accessible There is no impact to sending or signing deals. Our team is working to resolve this as quickly as possible and will provide routine updates as we are able to. If you have any questions, please contact [email protected] or enterprise support customers can reach out via Slack Connect.
- monitoring Jul 12, 2022, 04:46 AM UTC
The root cause has been resolved and API requests are now being processed normally. We will continue to monitor the system for alerts. If you have any questions or experience any further issues, please contact [email protected] or enterprise support customers can reach out via Slack Connect.
- resolved Jul 12, 2022, 05:01 AM UTC
The API service has been fully restored and all requests are being processed normally.