RevOps experienced a minor incident on August 1, 2023 affecting RevOps Console and RevOps API and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2023, 11:07 PM UTC
We are see elevated error rates when fetching deal information in the platform. The engineering team is investigating the issue.
- investigating Aug 01, 2023, 11:13 PM UTC
We are continuing to investigate this issue.
- identified Aug 01, 2023, 11:21 PM UTC
The issue has been identified and a fix has been implemented. The system is beginning to recover but users may still experience issues until fully recovered.
- identified Aug 01, 2023, 11:26 PM UTC
The database powering search operations was impacted due to a node outage. We have increased service capacity and are starting to see service health restoring. No deal information was lost and we are currently working to reindex information.
- monitoring Aug 01, 2023, 11:47 PM UTC
The search database has recovered and is fully operational. We are continuing to monitoring the service.
- resolved Aug 02, 2023, 12:19 AM UTC
This incident has been resolved.